Privacy Policy

We are committed to ensuring your personal information is protected and used only in accordance with this privacy policy.

Introduction

Our privacy policy explains what personal information we collect, why we collect it, how we protect it, how we use it, and the rights you have over your information.

In this privacy policy, when we refer to “ProcessForge”, “us”, “we”, or “our”, we mean ProcessForge (a South African company). This policy sets out how ProcessForge uses, processes, and protects any information we collect from you or that you provide when using this website.

By using our website, you consent to our collection and use of your information as described in this policy. ProcessForge is the data controller of all personal information collected through this website.

This policy may change from time to time; please check this page for updates. If you have any questions or concerns, email us at info@processforge.co.za or use our contact page.

What Information Do We Collect?

The information we collect may include:

Contact details: name, email, organisation, phone number, address, employment, and any information you provide.
Business information: banking details, organisational data, invoicing or sales communication.
Technical information: IP address, social handles, usernames.

How Do We Collect Information?

We collect information through:

Meetings or office visits
Website forms or newsletter subscriptions
Job applications
Email or telephone communication
Paper correspondence
Social media engagement
Third-party partners (with your consent)
Sales or marketing enquiries
Events such as conferences or trade shows

How Do We Use Your Personal Information?

We use your information to better understand your needs and provide the services you request. Uses include:

Providing information regarding our products and services
Support, updates, or communication about your website/application
Sending promotional content, newsletters, offers, or updates
General record keeping
Entering business contracts

You may unsubscribe at any time. To have your information removed, please contact us.

How Do We Secure Your Personal Information?

We take data protection seriously and use physical, technical, and organisational safeguards—including encryption and access controls—to protect your information. While no transmission over the internet is 100% secure, we commit to taking all reasonable steps to protect your data.

How We Use Cookies

Cookies help us improve your website experience by analysing usage patterns anonymously. For more details, see our Cookie Policy.

Links to Third-Party Websites

Our site may contain links to third-party websites not operated by us. We are not responsible for their content, policies, or how they handle your information. Review their privacy policies before using their websites.

Sharing Your Information

We do not share your personal information with third parties unless you provide explicit consent.

International Data Transfer

Your data may be transferred outside the EEA to our other office locations. Where this occurs, we ensure appropriate safeguards are in place.

How Long Do We Retain Your Data?

We retain your data only for as long as necessary to fulfill the purpose it was collected for, including legal, reporting, and accounting requirements.

Your Rights

You may request to:

See the data we hold about you
Change or correct data
Request deletion of your data
Raise concerns about our use of your data

Changes to This Policy

We may update this policy from time to time. The latest version will always appear on this page.

Last updated: 18 July 2025